How can I make a complaint?
Making a complaint
If you are unhappy with your appointment or the standard of care you have received, you can make a complaint.
Step 1: Speak to your dermatologist about your concerns
Step 2: If you feel you can’t approach the dermatologist directly, or if you are not satisfied with the dermatologist’s response:
- Make a notification to Australian Health Practitioner Regulation Agency (Ahpra). Ahpra is responsible for the regulation and accreditation of doctors in Australia.
- Visit Ahpra’s website for instruction on how to make a notification.
- Lodge a complaint with your local health complaints commissioner.
Australian health complaints commissioners
In Australia, AHPRA works with the groups responsible for health complaints in each state and territory. You may need to contact these organisations for particular types of complaints (for example about access to your health information).
- ACT ACT Human Rights Commission
- NSW Health Care Complaints Commission
- NT Health and Community Services Complaints Commission
- QLD Office of the Health Ombudsman
- SA Health and Community Services Complaints Commissioner
- TAS Health Complaints Commissioner
- VIC Health Complaints Commissioner
- WA Health and Disability Services Complaints Office
Checking registrationLike all health professionals, dermatologists must be registered to practice in Australia. You can check that a dermatologist is registered in Australia at the Australian Health Practitioner Regulation Authority website.